About Healthy Start.
Healthy Start provides reliable, compassionate non-emergency medical transportation across Eastern and Central North Carolina.
Partner With HSMT
Tell us about your organization and transportation coordination needs.
Compliance
Healthy Start uses compliance-minded workflows for transportation coordination, payment handling, and partner communication.
We limit protected health information on web forms and use secure coordination channels for sensitive transportation details.
Payment workflows are designed to protect cardholder data and avoid storing payment details in website forms.
Ride details, service expectations, and partner workflows are documented to support accountability and continuity of care.
Policies
Our service policies are written to keep scheduling, rider expectations, cancellations, accessibility needs, and communication standards clear.
Client information is protected and shared only with authorized staff who need it to coordinate, manage, or deliver services.
Transportation services are delivered according to agreed service expectations, applicable standards, and documented partner workflows.
Program records, ride documentation, and authorization details are maintained to support accountability and service quality.
For the full policy details, visit Company Policies.
Pricing
Healthy Start provides straightforward fare guidance so riders and partners can understand expected costs before scheduling.
In-town rides start at $20 per ride, subject to trip details and confirmed service requirements.
Out-of-town transportation is quoted at $4.50 per mile, with final pricing confirmed before service.
Visit Pricing & Quotes for more detail.
Vehicles
Our fleet supports standard, group, and accessible transportation needs across the communities we serve.
Comfortable transportation for individual riders, caregivers, and routine appointment travel.
Flexible capacity for group transportation, partner programs, and higher-volume coordination.
Accessible vehicles for riders who require wheelchair-accessible transportation support.
Service Details
Healthy Start supports both individual riders and organization partners with practical transportation workflows.
Individuals can book directly, while organizations can request coordinated transportation support.
Preferred 24-hour lead time with phone support for urgent or same-day availability questions.
Routing across served counties helps reduce wait times and support reliable appointment arrival.
FAQ
How do I get started?▾
Use the form on this page or call (252) 674-1812 so we can route your request to the right team.
Do you support wheelchair-accessible rides?▾
Yes. We coordinate wheelchair-accessible options when requested and available.
What areas do you serve?▾
Healthy Start serves multiple counties across Eastern and Central North Carolina. Visit the coverage page for the current list.
Have another question? Visit the full FAQ or contact us.